Refund & Returns Policy

Overview

At ROBE, we want you to be completely satisfied with your purchase. Our refund and returns policy allows eligible products to be returned within 30 days of delivery.

To be eligible for a return, the perfume must be unused, unopened, and in its original condition and packaging. Products that have been opened, sprayed, used, or damaged after delivery may not be eligible for return.

A valid receipt or proof of purchase is required to process a return.

Non-Returnable Products

For hygiene and safety reasons, opened or used perfumes cannot be returned or exchanged.

The following items are generally non-returnable:

• Opened or used perfumes

• Products with missing or damaged packaging

• Gift cards

• Items purchased as part of certain promotional offers, where stated

• Products damaged after delivery due to improper handling or storage

If your product arrives damaged, defective, or incorrect, please contact us as soon as possible so we can assist you.

Refunds

Once we receive your returned product, it will be inspected. We will notify you by email or through your provided contact information regarding the approval or rejection of your refund.

If your return is approved, the refund will be processed through the original payment method, subject to the applicable processing time of your bank or payment provider.

Late or Missing Refunds

If you have not received your approved refund, please first check your bank account or payment method.

If the refund is still not showing, please allow additional processing time as banks and payment providers may require several business days to complete the transaction.

If you still have not received your refund, please contact us at {email address}.

Sale & Promotional Items

Products purchased during a sale or promotional offer may be subject to different return or refund conditions. Any applicable restrictions will be clearly mentioned at the time of purchase.

Exchanges

We only offer exchanges for products that arrive damaged, defective, or incorrect.

If you receive a damaged or incorrect product, please contact us at {email address} with your order details and, where applicable, photographs of the product and packaging.

Damaged or Incorrect Orders

If your order arrives damaged, leaking, defective, or contains an incorrect product, please contact ROBE within 48 hours of delivery.

Our team will review the issue and, where appropriate, arrange a replacement or refund.

Shipping Returns

If a return is approved, we will provide you with the return instructions and applicable return address.

Unless the return is due to a defective, damaged, or incorrect product received from ROBE, the customer may be responsible for the return shipping costs.

Original shipping charges may be non-refundable unless the return is due to an error on our part.

We recommend using a trackable shipping service when returning a product, as ROBE cannot be responsible for products lost during return shipping.

Need Help?

If you have any questions regarding our Refund & Returns Policy, please contact us at:

Email: {email address}

Our team will be happy to assist you with your return or refund request.